Frequently Asked Questions
About Us
Where are you located?
All our products are made in the USA. Our offices are in Austin, Texas.
Who is HumanN?
At HumanN, we believe exceptional potential exists within all of us and that our health can either propel us forward or hold us back from achieving exponential growth.
We create products that help you pursue your health goals while you strive to live better, happier, and more fulfilled lives. We do that by harnessing the power of nutrition science to ensure you’re getting superfood nutrients in a way that fits your lifestyle, genetics, preferences, and personal goals.
Science & Clinical Studies
What foods can I eat to increase my Nitric Oxide production?
Many foods, such as spinach, nuts, artichokes, beetroot,and certain green teas, are rich in dietary nitrates, which convert in the body to Nitric Oxide. However, one of the known facts about Nitric Oxide is that it gets harder to consume enough of these nitrate-rich foods in order to compensate for the declining Nitric Oxide production levels of your body as you age.
When should I ask my doctor about Nitric Oxide?
As with any nutritional supplement, check with your physician, pharmacist, or qualified healthcare professional when changing up your daily regimen. Note that many practitioners are just now learning about the incredible benefits of Nitric Oxide, and aren’t necessarily aware of products like Neo40. To provide the best information for both consumers and medical professionals, our website includes a plethora of facts, methodology, research and clinical studies. If your healthcare provider isn’t familiar with the latest studies about N-O, simply direct them to Humann.com.
Where can I get more information and facts about Nitric Oxide
There’s a wealth of information about Nitric Oxide available in our Science section. And please feel free to email us at info@humann.com for any further questions.
Where do I find the clinical studies you mention?
Explore our Science section for information on clinical studies, nutrition, and other education.And please feel free to email us at info@humann.com for any further questions.
Customer Support
Where is my order?
ind the status of your order by using our chat function on this website to quickly look up your order status, receive tracking information, and speak with a Customer Support representative.
You can also call or text our Customer Support team at 1-855-636-4040. We’re available Monday–Friday, 8am–6pm CST. Or email our Customer Support team at info@humann.com.
How fast do orders ship out?
Online orders can take up to one business day to process and ship. Standard/Free shipping utilizes various origin carriers, usually handing off to the USPS for final mile delivery. Delivery times average 3-10 Business days. Expedited Shipping is USPS Priority Mail and should arrive in 3-5 days. Two-day shipping is via FedEx.For full details, see here.
What happens if my product arrived faulty or damaged?
If you’re not absolutely satisfied with your order, contact us at info@humann.com or use our Chat function in the bottom-right corner of this website and we’d be happy to provide next steps. We will ask for photos to look into anyproductissues or damages so please have this ready.
What is your return policy?
If you are not fully satisfied with your product, you may return it within 90 days from the order date for a full refund of the purchase price, minus the shipping and handling charge. The item must be returned, used or unused, in good condition in original boxes. You must also provide a Return to Manufacturer Authorization (RMA) number along with the product, which you can get by calling our Customer Support team at 855-636-4040. Please write the RMA number on the outside of the return box, so the return can be processed by our Returns Department. Any return without the RMA number on the outside of the box will not be processed for refund.
Where is the product I ordered through the mail?
Typical processing time for orders and checks received through the mail takes5to7business days. We can assure you that once your payment is processed, we will send out your product.
What is NoFraud and why did I get an email from them?
HumanN has partnered with NoFraud, a fraud prevention solution for eCommerce businesses. NoFraud screens transactions on our behalf and alerts us if they find a transaction is at high risk for fraud. This protects our customers against unauthorized credit card use.
You may have received an email, call or text from NoFraud because your transaction with us had irregular shopping characteristics and/or elevated risk. NoFraud just wants to confirm the purchase was made by the authorized cardholder. If an order cannot be verified, it is automatically refunded and cancelled within 48 hours of being placed.
Shipping & Subscriptions
Do you offer free shipping?
Yes, on any subscription order and on one-time purchases above $200.
Do you ship internationally?
Not yet – we only ship within the United States at this time. However, we’re working on international shipping.
Media
I'm an influencer and want to work with HumanN
We’re always looking for partners and creators!Emailus at influencers@humann.com.
I'm a journalist & want to write about HumanN
We’d love to hear from you! Email us at press@humann.com.
Retail
Can I find HumanN products in stores?
Yes–our products are sold at leading retailers such as GNC, CVS, and Sprouts Farmers Market, but please visit our Store Locator to find all our various retail locations.
Do you offer wholesale pricing?
Yes – please email us at retail@humann.com.